Forms and Policies

Pre-Waybill Template Form

Combined Conditions of Contract

Claims Form

Credit Account Application

Known Shipper Application – interline shipments

Privacy Policy Information

CCPA Privacy Policy

Corporate Accounts

Cargo Insurance

Scope
This statement applies to Aloha Air Cargo’s products, services and websites worldwide (collectively, Aloha Air Cargo’s “services”).

• Aloha Air Cargo collects personal information when you register for an Aloha Air Cargo service or otherwise voluntarily provide such information. We may combine personal information collected from you with information from other Aloha Air Cargo services or third parties to provide a better user experience, including customizing content for you.
• Aloha Air Cargo uses cookies and other technologies to enhance your online experience and to learn about how you use Aloha Air Cargo services in order to improve the quality of our services.
• Aloha Air Cargo’s servers automatically record information when you visit our website or use some of our products, including the URL, IP address, browser type and language, and the date and time of your request

Uses

• We may use personal information to provide the services you’ve requested, including services that display customized content and advertising.
• We may also use personal information for auditing, research and analysis to operate and improve Aloha Air Cargo technologies and services.
• We may share aggregated non-personal information with third parties outside of Aloha Air Cargo.
• When we use third parties to assist us in processing your personal information, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures.
• We may also share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.
• Aloha Air Cargo processes personal information on our servers in the United States of America.

Your choices

• We offer you choices when we ask for personal information, whenever reasonably possible.
• You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result.
• We make good faith efforts to provide you access to your personal information upon request and to let you correct such data if it is inaccurate and delete it, when reasonably possible.

More information
If you have additional questions regarding your privacy and Aloha Air Cargo, please contact us.

CALIFORNIA CONSUMER PRIVACY ACT

PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

Effective:                    January 1, 2020

Last Reviewed:           January 1, 2020

This Privacy Notice for California Residents (this “Notice”) supplements the information contained in the Aeko Kula, LLC d/b/a Aloha Air Cargo general privacy policy, and applies solely to individuals who reside in the State of California (“consumers” or “you”).  We adopt this Notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”), and any terms defined in the CCPA have the same meaning when used in this Notice.

This Notice does not apply to employment-related personal information collected from California-based employees, job applicants, contractors, or similar individuals.

Where noted in this Notice, the CCPA temporarily exempts personal information reflected in a written or verbal business-to-business communication (“B2B Personal Information”) from some of its requirements.

Information We Collect

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular natural person residing in California, household, or device.  Please note that under the CCPA, “personal information” does not include:

• Publicly available information from government records
• Deidentified or aggregate consumer information

In particular, we have collected the following categories of personal information from consumers in the last twelve (12) months:

We obtain the categories of personal information listed above from the following sources:

• Directly from you. For example, you provide us personal information when you fill out forms or enter into contracts to purchase services.
• From third parties that interact with us in connection with the services we perform. For example, from shipment destination addresses on cargo tendered to us from other carriers, shippers or brokers.
• Indirectly from you. For example, when you visit our website, it automatically logs your Internet Protocol address.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

• To provide you with information, products or services that you request from us.
• To fulfill or meet the reason for which the information is provided. For example, if you provide us with your address in order to transport and deliver cargo, or in order to send you an invoice, we will use or disclose that information to carry out transportation and delivery activities and/or invoice you for the services, as applicable.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
• To improve our website and present its contents to you.
• As necessary or appropriate to protect the rights, property or safety of us, our customers or others.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• To personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites and via email or text message (with your consent, where required by law).
• To help maintain the safety, security and integrity of our website, products and services, databases and other technology assets, and business.
• For testing, research, analysis and product development, including to develop and improve our website, products and services.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated or incompatible purposes without providing you notice.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose.  When we disclose personal information for a business purpose, we enter into a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except to perform the contract.  We may disclose it to third party service providers or our parent company or affiliated entities.

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:

• Internet or other similar network activity.

We disclose your personal information for a business purpose to third-party service providers.

We do not sell your personal information to third parties (as those terms are defined under the CCPA).

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information.  This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months.  Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting that personal information.
• The categories of third parties (if any) with whom we share that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).
• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • Sales, identifying the personal information categories that each category of recipient purchased; and
  • Disclosures obtained for a business purpose, identifying the personal information categories that each category of recipient obtained.

We do not provide these access and data portability rights for business-to-business personal information.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.  Once we receive and confirm your verifiable consumer request, we will delete from our records (and, if disclosure to service providers has occurred, direct our service providers to delete from their records) your personal information, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We do not provide these deletion rights for business-to-business personal information.

Exercising Access, Data Portability and Deletion Rights

To exercise the access, data portability and deletion rights described above, please submit a verifiable consumer request to us by either:

• Calling us at 888-580-9146
• Send an email to ccpa@alohaaircargo.com

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.  You may also make a verifiable consumer request on behalf of your minor child.  To designate an authorized agent, please submit a signed and notarized letter of authorization that identifies the agent by name when submitting your request.

You may only make a verifiable consumer request for access or data portability twice within any 12-month period.  The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information (or your authorized representative), which may include:
  • Your name and address.
  • Your account or shipment information (e.g., airway bill number or invoice number).
  • Your Internet Protocol address.
• Describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us.

We will only use the personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt.  If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account.  If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.  Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Changes to our Privacy Notice

We reserve the right to amend this Notice at our discretion and at any time.  When we make changes to this Notice, we will post the updated notice on our website and update the notice’s effective date.  Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this Notice, the ways in which we collect and use your information described here or your choices and rights regarding such use, you may contact us at:

• Phone: 888-580-9146
• Email: ccpa@alohaaircargo.com